Privacy Policy for SMS Communications

Last Updated: February 8, 2026

Introduction

At Emerald Heritage Properties, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use our services, including SMS communications. By submitting your information to us, you consent to the practices described in this policy.

Information We Collect

We collect Personal Data when you submit information through our website, including your name, phone number, email address, and other details related to your property inquiry or service request.
We may also collect certain non-personally identifiable information automatically, such as:

• IP address
• Browser type and version
• Device information
• Usage data (pages visited, time spent, etc.)

 

Cookies and Tracking Practices

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand your preferences and improve the functionality of our services.

• Cookies are small text files stored on your device that track browsing activity.
• First-party cookies are set by Emerald Heritage Properties to help the website function efficiently.
• Third-party cookies may be set by external partners (e.g., analytics tools) to enhance user experience.

You can adjust your browser settings to manage or disable cookies; however, this may affect your experience on our website.

How We Use Your Information

The information we collect is used to:

• Respond to property inquiries and service requests
• Provide updates regarding appointments or transactions
• Communicate regarding real estate services and support
• Send marketing or promotional updates (if you have opted in)
• Improve website performance and functionality
• Maintain security, prevent fraud, and comply with legal obligations

 

SMS Communications

If you opt in to receive SMS messages from Emerald Heritage Properties:

• You may receive messages related to your inquiry, appointments, service updates, or promotional offers.
• Message frequency may vary.
• Message and data rates may apply.
• You can opt out at any time by replying STOP.
• For assistance, reply HELP.
• Consent is not a condition of purchase.

 

Data Security and Handling

We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include secure systems and restricted access to sensitive information.
However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

User Rights

You have the following rights regarding your personal data:

• Access – Request access to the personal data we hold about you.
• Correction – Update or correct inaccurate or incomplete data.
• Deletion – Request deletion of your personal data (subject to legal requirements).
• Opt-Out – Opt out of marketing communications by replying STOP to SMS or contacting us directly.
• Restriction – Request limitations on how we process your data in certain situations.

To exercise these rights, please contact us using the information below.

Mobile Information Sharing Statement

We will never sell or rent your mobile phone number to third parties for marketing purposes.
Your mobile information will only be used for services you have requested, such as:

• Property updates
• Appointment reminders
• Service-related communications
• Customer support messages

We may share your mobile information with third-party service providers (such as SMS delivery providers) solely as necessary to provide our services. These providers are contractually obligated to protect your data and use it only for service-related purposes.

Contact Information

If you have questions regarding this Privacy Policy or how we handle your information, please contact:
Emerald Heritage Properties

Phone: 937-770-4901
Email:
info@emeraldheritageproperties.com
Website: https://www.emeraldheritageproperties.com